Refunds and Returns for Online Purchases:We want to make sure you're completely satisfied with anything you buy from us. If you're not completely satisfied with a Product, a1Components will gladly exchange or refund your purchase within 30 days of the sale date-no hassles. You must notify us of DOA or damaged products within 3 days of receipt.Shipping is not refundable unless the product is DOA. ALL non-defective free shipping items will be charged a restocking fee to cover the UPS shipping charges incurred by us.
Cerwin Vega Speakers/Subs/Amps:All returns of non-defective Cerwin Vega products will be charged a restocking fee of up to 30%. All Cerwin Vega products must be shipped back in their original condition, including the box, packaging and all accessories. Please always ship back the product the same way we shipped it to you. In the circumstance that you choose to ship the product back to our warehouse by any method other than the shipping services that were utilized to send you the product originally, your will then be liable for any damages that incur in transit to our warehouse (up to the full cost of the product).
Antennas & Pre-Amps:Because of various conditions that affect receiving a clear signal, you must be sure of the antenna you need, before you purchase one. All non-defective antennas and pre-amplifiers will be charged a restocking fee of 30%.
All Other Products:For exchange or full refund of a Product, we need the order confirmation or record of purchase in our system. The Product must be in its original condition, including the box, packaging and all accessories. Credits will only be issued to the credit card or PayPal account used for the original purchase. See "Mail Refund" section below for refund information for merchandise returned via mail. We reserve the right to limit the number of returns permitted.
Missing Accessories:The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what the customer returns (e.g., box for box, manual for manual, etc.) Promotional Packages Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.Returns of Non-Defective Products may be charged a restocking fee of 15%, if in our discretion we feel that a customer is taking advantage of our no hassles policy.
Mail Returns:You may return any merchandise purchased online via mail provided that the return meets the guidelines described below. Merchandise purchased on-line through a1components.com or thru our eBay Store or auctions, which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to us, you first must obtain a Return Merchandise Authorization ("RMA").How to obtain an RMA:
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